FAQs

Answers to your Questions

HOW CAN I REQUEST A QUOTATION?

Company information?

Please start with providing the information of your company, such as name, address, phone number, email of your company, and details of contact person.

Product / Commodity?

When you visit our web site (www.senelco.nl), you may find the product you need, you should give us a right name and related specifications as accurate as possible.

Type?

For some products there are different types, which are usually described within a text under the product or shown a separate product in the same category of catalog. Indicate precisely which type of product you need, and write it down after the name of product.

Size / Shape / Package?

Which size or shape or what kind of package? Generally they are given under each product.

Quantity?

This can be in MT or in number of container. MOQ is one container per product.

Period of loading?

Please tell us your desired loading date, which is important for price determination and logistics planning.

Destination and Incoterms?

When inquiring prices, a port of destination and a term (CFR or CIF) of Incoterms should be mentioned. We prefer using terms from the Incoterms 2010.

STEP-BY-STEP: SALES

Step 1: Purchase Order / LOI 

After you have received a quotation and agreed on the offer, send us your purchase order, indicating clearly which export documents you need, the type of product, the size and quantities. For a regular supply or continuation cooperation for a long term, you may send us a letter of intent (LOI) first; if possible we will send you a proposed contract afterwards.

Step 2: Sales Contract / Proforma Invoice

A signed and stamped proforma invoice is sent to you as soon as we have received your purchase order. You should sign and stamp the proforma invoice and send it back to us on the same day.

Step 3: Payment

Payment is carried out via bank. You can directly transfer your money from your bank account to our bank account; from the proforma invoice you can find the account number of our company. Please send us your bank swift as soon as you have made such a payment.

Step 4: Production and Logistics

Preparation of goods starts after the acceptance of payment.Lead-time (production planning) is dependent on product. Transit time (shipping planning) can vary, depending on loading port and destination. We will provide you the best solution for production and shipment.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

100% Pre-Payment (T/T)

100% prepayment (T/T) is made by money transfer via bank. Production of goods starts after the acceptance of 100 % payment in advance.

30% Prepayment + Letter of Credit

Down payment and balance payment by an irrevocable (and transferable letter) of credit; the balance should be paid just at sight against copies of shipping documents, all charges inside and outside of LC are for applicants (buyers) accounts. Production of goods starts after the acceptance of down payment.

Prepayment + Credit Insurance 

Down payment and credit insurance. For credit insurance we need to checkdetails of your company with COFACE first.Whether this payment term is acceptable,it depends on the credit limit of your company, with which we can do business.

Late Payment 

The interest you can charge if another business is late paying for goods or a service is ‘statutory interest’ – this is 8% plus the Bank of Netherlands base rate for business to business transactions. You can’t claim statutory interest if there’s a different rate of interest in a contract.

Any unanswered questions? Contact Us